FAQs

How do I order from Interior White?

All orders for Interior White products are made via this website. Payment can be made via PayPal, credit or debit card.

Do your product prices include delivery?

No, your final delivery charge is calculated at the checkout and is clearly indicated before your total payment is made.

I don't live in the UK. Can I order from you?

At the moment we deliver to mainland UK addresses only (excluding some Scottish Highland and all offshore areas). Therefore we are unable to accept orders from UK offshore addresses and from destinations outside the UK.

Can I choose the date and time of my delivery?

Our customers are sent a message containing a one hour delivery window for most Interior White orders. Although you can't choose your date and time of delivery this does mean that you don't have to wait in all day for your parcel. If the date and time you receive is not convenient you can change it by replying to the message. Customers who order heavy, ready assembled furniture will receive a phone call from our Home Delivery Service to book a convenient date for their delivery. Please note that Interior White orders are delivered Monday to Friday and we do not deliver on weekends or public holidays.

I want a product but your website is saying it's out of stock. Can I still order it?

If a product is out of stock you can register your interest in that product by e-mailing us. We will let you know when it is likely to be back in stock and will send you an e-mail to let you know when it has arrived. You may then place an order if you want to purchase the product.

I've received my order but the item is faulty. What should I do?

If you do discover a fault with a product once it is unpacked, please contact us as soon as possible via info@interiorwhite.co.uk – and no later than 14 days after you received the item – and we will sort out the problem without delay.

My order has been delivered but I’ve changed my mind and don’t want it. Can I return it and get a refund?

We operate a ‘no quibble’ policy which means that you may return non-faulty items to us within 14 days of delivery without explanation. Please call us to arrange delivery and please also note that you must pay the return delivery charge. The product must be in a saleable condition, in its original packaging with no writing on the box, or other packaging material, for a full refund.

I’ve placed an order and paid for it, but I want to cancel. What should I do?

You may cancel an order providing we have not already dispatched it. Please contact Customer Services on info@interiorwhite.co.uk, as you will be liable for delivery charges if we have already shipped the products.

I need my order in a hurry. Can you help?

Our orders are delivered within 2-5 working days in Zone A and 3-5 working days in Zone B. If you need your order in a hurry please contact us and we will do our very best to help.